Learning & Development

What Support Do We Offer You?

The Newcastle was the first UK building society to be awarded Investor in People in recognition of our commitment to staff development and our ability to provide a balanced training and development programme for every member of staff.

We provide a structured and ongoing training and development framework in which all staff can develop to their maximum potential, preparing for future roles and potential longer term career challenges.

Training Programmes

An initial induction introduces you to the Newcastle and builds your knowledge of the Society and the financial services industry. Our commitment to training does not stop there. You have access to a comprehensive range of internal and external training courses. In addition, self study and learning materials are available to meet your individual aims.

CeMAP and Regulated Study

CeMAP Study The ‘Certificate of Mortgage Advice and Practice’ and completion of internal examinations are mandatory requirements for all members of staff responsible for providing mortgage and insurance advice. Financial assistance is given to staff for whom the qualification is mandatory to their role and for development purposes whenever possible. Successful application of the learning may also result in your benefits package being enhanced to recognise your achievements.

Education Policy

The Newcastle encourages and supports your requirements in Further Education study. We can facilitate your learning by paying 100% of the course fees for Further Education courses relevant to your business area (terms and conditions applicable).

Accreditation Programme

During the first twelve months of your appointment you will undertake a structured accreditation programme. This programme provides you with the skills to succeed in your job and successful completion will be rewarded by an increase in your salary. An active multi-skilling strategy encourages you to acquire a diverse range of skills to enhance your prospects of career progression within the Society.


Regular performance reviews with your line manager will further help you to identify and develop your skills and experience, ensuring that you continually deliver our business goals and further develop your skills and experience. A key aspect of your development is your relationships with your colleagues. Your “buddy” will help you become familiar with the organisation and department. They act as an informal source of advice and information throughout your first year with the Society.

Graduate Recruitment Programme

Our current Graduate Recruitment Programme is now closed.